General conditions for the distribution of FMCG from

“Avalon Market Ltd.


Art. 1. (1) These General Terms and Conditions govern the terms, manner and conditions for purchases and sales through the Internet site “”, owned byAvalon MarketLtd (hereinafter referred to as “Site(s)”, “Seller”). They have been prepared in accordance with the provisions of the Consumer Protection Act, the Commercial Act, the Obligations and Contracts Act, the Electronic Commerce Act, the Wine and Spirits Act, the Child Protection Act, the Electronic Document and Electronic Signature Act and other European and national regulations. The website sells coffee, bottled water, dairy products, soft and low-alcohol drinks, coffee makers and more. According to the current Bulgarian legislation, only adults over the age of eighteen are entitled to purchase alcoholic beverages. “Avalon Market” Ltd. provides the Customer / Buyer with the opportunity to purchase the goods offered through the site by placing an order and paying the agreed sales price (individual purchase contract), subject to compliance and observance by the Customer of these Terms and Conditions. The Customer may make valid orders for the purchase of the goods offered through the Site only after agreeing to these General Terms and Conditions by clicking on the relevant functional button on the Site, which agreement shall bind him to their provisions and he shall be bound by them.


Art. 2. (1)Avalon MarketLtd. is a legal entity registered under the provisions of the Commercial Law and entered in the Commercial Register of the Registry Agency with the UIC 200725068.

(2) Avalon Market Ltd. is registered under the Value Added Tax Act with VAT number BG200725068.

(3) Avalon Market Ltd., as a food trader, is registered with the Bulgarian Food Safety Agency, in accordance with the Food Act.

(4) The Company shall have its registered office and registered address in the town of. Sofia, Poduyane district, g.k. Hadzhi Dimitar, bl. 33, et. 4, app. 22, tel: 0898527777 email:, website: www. and is represented by the manager Rumen Iliev.


Art. 3. (1) An order/offer to purchase goods offered by the website can be sent to the Seller by email or given by telephone.

(2) In case the order for purchase of goods is placed through the contact form on the website, a representative of the website contacts the customer to confirm the order, negotiate the price and specify any additional details.

(3) The offer to purchase shall become effective between the parties after verification of the availability of the goods ordered for purchase, agreement between the Seller and the Buyer on its final price and after confirming its validity by contacting the Customer by telephone or by sending a message to the Customer’s e-mail address.

Art. 4. (1) The Buyer shall provide the Seller with details of the person receiving the goods, telephone number and e-mail address for contact, place of delivery of the ordered product, quantity of the ordered goods. For legal entities – business name, telephone number, e-mail address, address, UIC, VAT ID, MOL. The Customer warrants that the details they provide are true, complete and accurate and will notify the website if the latter changes before dispatch of the goods ordered.

(2) Upon acceptance by the Seller of the order given by the Buyer or the subsequently modified offer, based on the individual agreements reached between the parties, the parties shall be deemed to have entered into a contract for the sale of the ordered goods, the Buyer has become acquainted with these General Terms and Conditions and accepts them. These General Terms and Conditions shall form an integral part of the individual contract concluded between the parties and shall apply to all relations which the parties have not settled in a manner different from the provisions of these General Terms and Conditions.


Art. 5. (1) The price of the ordered goods shall be agreed individually between the Seller and the Buyer for each specific order.

(2) Unless otherwise agreed, the goods shall be paid for by postal money order/cash on delivery to the supplier courier company and the same shall be deemed to be paid for by payment on delivery of the goods.

(4) Delivery of products with a value exceeding 50.00 (fifty) BGN is free of charge for the Customer.


Art. 6. (1) When the purchased goods are sent by courier to a delivery address specified by the Buyer, the risk of their perishability passes to the Buyer with the delivery of the goods to the courier supplier.

(2) The cost of delivery of the goods by courier shall be borne by the Buyer, excluding delivery of goods over 50.00 (fifty) leva.

(3) The delivery period of the purchased goods shall be within 1 (one) working day of the order, unless a different delivery period is agreed for the specific goods. The period may be extended during public holidays and/or weekends by the period of non-working days. In any event, there may be a delay in the delivery times specified, which will be promptly notified to the Customer by the Seller. The Seller reserves the right to extend the above time limits by up to 7 (seven) calendar days without prior notice to the Customer and to extend the time limits by more than 7 (seven) calendar days with the prior consent of the Buyer.

(4) Deliveries shall be made on the territory of the Republic of Bulgaria.

(5) The Seller shall not be liable for inaccurate and/or delayed performance where such delay is due to the fault of the courier supplier and/or incorrect or incomplete address, contact person and/or telephone number provided by the Customer, as well as in other circumstances beyond the control of the Seller.


Art. 7. (1) Upon delivery of the Goods, the Buyer shall notify the Seller by email within 3 working days of acceptance of the Goods of any identified defects that could not be identified at the time of acceptance. Upon expiry of this period, the goods shall be deemed to have been accepted without objection in accordance with these General Terms and Conditions.

(2) Minor defects which do not prevent the use of the goods for their intended purpose shall not be grounds for refusal of acceptance of the goods.

(3) In the event of defects which materially reduce the price of the goods or their fitness to serve the purpose for which they were ordered, the Buyer may exercise one of the following rights:

To request the replacement of the goods with one without a defect;

Ask for a discount on the price;

To cancel the contract by returning the goods and receiving a refund of the price paid if the goods cannot fully serve the purpose for which they were ordered.

(4) The Seller shall assess the validity of the complaint in each individual case only if it is made within the time limit referred to in paragraph 1. Complaints not submitted in time shall not be considered and the Seller shall have no obligation to decide on the same. The Seller may offer an alternative way of fulfilling its obligation if the Buyer agrees, or refuse to honour the claim if it is unfounded.


Art. 8 (1). In accordance with the provisions of the Consumer Protection Act, the Customer – an individual who, in accordance with the provisions of this Act, is a consumer, shall have the right to withdraw from any individual purchase contract concluded at a distance (through the Seller’s Website) without giving any reason for doing so, without being liable for compensation or penalty and without paying any costs, except for the costs specified in these General Terms and Conditions, at any time within 14 days of receipt of the goods subject to the relevant contract. In the event of cancellation of the Contract, the Customer shall immediately hand over the Goods to the person who handed them over to him on behalf of the Seller and, if this is not possible, notify the Seller of the cancellation by telephone or via the Website in free form or by using the cancellation form enclosed below in these Terms and Conditions. The Customer is obliged to send the goods back without undue delay and no later than 14 days from the date on which it notified the Seller of its withdrawal from the contract. In the event of withdrawal from the Contract, the Customer shall bear the costs associated with the return of the Goods.

(2). In the event of cancellation pursuant to the preceding paragraph, the Seller undertakes to reimburse the Customer – Consumer, without undue delay, at the latest within fourteen days after the cancellation of the contract, all sums, including delivery costs, received from him under this contract, in the same manner. The Seller will only reimburse the Customer otherwise if the Customer has agreed to do so and there is no additional cost to the Seller in doing so. If the Customer has chosen a delivery method other than the cheapest delivery method offered by the Seller, the Seller shall reimburse the Customer for the cost of delivery of the Goods in an amount corresponding to the cheapest delivery method offered. If the Customer withdraws from the Contract, the Seller shall not be obliged to repay any sums received by the Customer until the Customer has handed over the goods received by the Customer under this Contract or sent proof that it has sent the goods to the Seller, whichever is the earlier.

(3). The customer-consumer shall be liable for any diminution in the value of the goods caused by testing them other than as necessary to ascertain their nature, characteristics and proper functioning.

(4). In accordance with the provisions of Art. 57 of the Consumer Protection Act, cancellation of an individual purchase contract concluded at a distance (via the Seller’s Website) is not possible for goods which, due to their nature, may deteriorate in quality or have a short shelf life, or for goods, which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection, or for goods which, having been delivered and due to their nature, have become mixed with other goods from which they cannot be separated.

(5). In addition to the foregoing, the Customer – User shall be entitled to: (i) a claim for any non-conformity of the goods with the contract, (ii) obtaining a proportionate reduction in price or (iii) the termination of the contract as provided for by applicable law. A consumer product claim can be made up to two years from the delivery of the goods.

(6). The Seller shall not be liable for any damages caused in connection with the use of services, use of information or downloading of data posted on the Website, i.e. for errors, omissions, interruptions, failures, delays, computer viruses, loss of profit or loss of data of the Customer or other persons using the Website, as well as other tangible and intangible losses that are not caused by the Seller’s intent or gross negligence.

(7). The Customer agrees that the Seller shall not be liable for the unlawful nature of the activities of third parties or for the creation, guarantee, performance, modification and termination of obligations and commitments in connection with the goods and services offered by third parties, and shall not be liable for damages and lost profits resulting from these relationships. The Vendor shall not be liable for any errors resulting from third party interference with the operation of the Website or as a result of its use contrary to its intended purpose.

(8). The Seller does not guarantee the availability of the goods offered on the Site. In the event that it is not possible to fulfill the order or part of it for any reason on the part of the Seller, the latter will not confirm the conclusion of the individual purchase contract as the Customer will be informed by SMS, phone call or email to the contacts he has indicated. In the event of an inability to deliver part of the order, the Seller shall inform the Customer of this and the Customer shall have the opportunity to confirm whether he wishes partial fulfilment of the order or replacement of the missing goods with similar goods.

Standard form for exercising the right to withdraw from an order contract (complete and submit this form only if you wish to withdraw from the contract)


“Avalon Market” Ltd, UIC 200725068.

Registered office and registered address. Headquarters and registered office in Sofia, Poduyane district, zh.k. Hadzhi Dimitar, bl. 33, et. 4, app. 22, tel: 0898527777 email:,

I hereby give notice that I withdraw from the contract concluded by me for the purchase of the following goods:


Ordered from* / Received from* ………………………………………………..

Username ……………………………………………………

User address ………………………………………………….

User signature …………………………………………………

(only if this form is submitted on paper)

Date ……………………………..

The user may complete and submit electronically the standard opt-out form or other unambiguous opt-out request on the website and, if the user uses this option, will send an e-mail to confirm receipt of the opt-out. In order to comply with the withdrawal period, it is sufficient for the consumer to send his communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.


Art. 9. (1) For the purposes of these Terms and Conditions, “Force Majeure” (Force Majeure) shall mean a circumstance/event of an extraordinary nature which has occurred after the signing of these Terms and Conditions, which makes the performance of any or all of the obligations of either Party impossible and could not have been prevented, such as: fire, industrial accidents, acts of war, natural disasters – storms, heavy rains, earthquakes, hailstorms, floods, as well as governmental prohibitions, embargoes, riots, strikes, disturbances and other similar events of an insurmountable and unforeseeable nature.

(2) A force majeure event shall not exist if the relevant event has occurred as a result of a failure to exercise due diligence by either party or if it has occurred after the relevant party has fallen into default. Lack or shortage of funds or economic crisis shall not constitute force majeure within the meaning of these Terms and Conditions.

(3) The party claiming force majeure shall take all actions with the care of a good trader to minimize the damages and losses incurred and shall notify the other party in writing within 7 days of the occurrence of the force majeure. The notice must contain information on: the expected impact of the Force Majeure on the performance of the Contract; proposals for ways of avoiding or reducing the effect of such an event or circumstance; the estimated period of operation and cessation of the Force Majeure; and its possible consequences for the performance of the Contract. The force majeure shall be proved by the affected party with a certificate of force majeure issued by the Bulgarian Chamber of Commerce and Industry – Sofia.

(4) In the event of Force Majeure, the parties shall not be liable for delay or failure to perform their obligations under the Contract.

(5) The time for performance of any obligation shall be extended in accordance with the period during which performance has been suspended by force majeure.


Art. 10. (1) The intellectual property right shall include the Manufacturer’s rights to trademarks, designs, utility models, patents, copyrights and related rights, etc.

(2) The sole owner of the intellectual property rights in the goods sold, as well as the related trademarks, industrial designs, patents, as well as works of copyright or related rights is the respective Manufacturer or Seller.

(3) The sale of a specific item does not transfer any intellectual property right, nor does it establish a right of use in favor of the Buyer with respect to the intellectual property objects owned by the Manufacturer or the Seller.


11. These Terms and Conditions are published on the website of Avalon Market Ltd and contain all amendments and supplements as of the date indicated below.

12. In the event that any section, subsection, provision, or portion thereof, or any term or condition of these Terms and Conditions or any individual contract entered into between the parties is found to be invalid or unenforceable under applicable law, such section, subsection, provision, or portion thereof, or term or condition shall be deemed severable and the remaining provisions and terms shall remain in full force and effect and shall be binding upon the parties as if the invalid or unenforceable under applicable law provisions had not been included

13. The personal data provided by the Customers to Avalon Market Ltd. in connection with the performance and application of these Terms and Conditions shall be processed and stored by Avalon Market Ltd. in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“General Data Protection Regulation”). Detailed information on the purposes and legal basis for the processing of personal data; the period for which personal data will be stored; the rights of data subjects in relation to the processing of their personal data by Avalon Market Ltd., as well as information on how they can be exercised; contact details and any other information that the General Data Protection Regulation requires to be provided to Customers is contained in the Privacy Policy, which is published on the website of Avalon Ma

14. The laws of the Republic of Bulgaria and the European legislation shall apply to the matters not regulated in the General Terms and Conditions and the contract between the parties related to their implementation and interpretation.

These Terms and Conditions are current as of ……………… 2023.